Shipping Policy

Thank you for shopping with Ciria. We are committed to providing a smooth and reliable shipping experience. Please review this Shipping Policy carefully before placing your order so you understand how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you agree to the terms of this Shipping Policy.

Order Processing Time

All orders are subject to processing before shipment.

Orders are typically processed within 1–5 business days after the order is placed. Business days are Monday through Friday, excluding weekends and holidays.

Orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, promotional events, product launches, holidays, or unexpected operational delays, processing times may be extended.

If there is a significant delay in processing your order, we may notify you using the contact information provided at checkout. However, processing and shipping estimates are not guaranteed.

Shipping Time

After your order has been processed and shipped, delivery is estimated to take approximately 7–14 business days, depending on your location, selected shipping method, carrier availability, customs processing, and other factors outside of our control.

Shipping times are estimates only and are not guaranteed. Delivery delays may occur due to circumstances including, but not limited to:

• Carrier delays
• Weather conditions
• Customs inspections
• Postal service disruptions
• Incorrect or incomplete shipping addresses
• High seasonal shipping volume
• International processing delays
• Other events outside our reasonable control

Ciria is not responsible for delays caused by shipping carriers, customs authorities, postal services, or other third-party delivery providers.

Shipping Rates

Shipping costs are calculated and displayed at checkout before your order is submitted.

Shipping rates may vary based on your location, order value, shipping method, package weight, and available carrier options. Any applicable shipping fees are the responsibility of the customer unless otherwise stated in a promotion or offer.

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow time for tracking information to update after your order has been shipped. Tracking updates are controlled by the carrier and may take several business days to appear or refresh.

If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors, household members, your local postal carrier, building management, mailroom, front desk, or delivery location before contacting us.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Ciria is not responsible for orders shipped to incorrect, incomplete, outdated, or undeliverable addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to pick up the package, the customer may be responsible for any additional shipping fees required to reship the order.

Once an order has been placed, we cannot guarantee that shipping address changes can be made before the order is processed or shipped.

If you notice an error in your shipping address, please contact us as soon as possible at support@tryciria.com.

Lost, Stolen, or Missing Packages

Ciria is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the shipping carrier.

Once an order has been transferred to the shipping carrier, delivery timing and handling are outside of our direct control. If your package is lost or missing, we recommend contacting the shipping carrier directly to file a claim or request further delivery information.

We may assist where possible, but we do not guarantee replacement or refund for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us at support@tryciria.com as soon as possible with your order number, a description of the issue, and clear photos of the damaged packaging and item.

Damage claims must be submitted within a reasonable time after delivery. We reserve the right to request additional information before offering a resolution.

International Shipping

We currently offer worldwide shipping where available.

International shipping times may vary significantly depending on the destination country, carrier, customs procedures, import regulations, and local postal services.

Customers are responsible for ensuring that the products they order can be lawfully imported into their destination country.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, tariffs, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Any customs duties, taxes, import fees, or related charges are the responsibility of the customer.

Ciria is not responsible for delays caused by customs processing or for any fees charged by customs authorities or local carriers.

If a package is refused, abandoned, returned, or destroyed due to unpaid customs fees, import restrictions, or failure to collect the package, Ciria is not responsible for any resulting loss, refund, replacement, or additional shipping cost.

Delivery Estimates

Any shipping or delivery timeframes provided on our website, at checkout, or in confirmation emails are estimates only. They are provided for convenience and do not constitute a guarantee.

Ciria is not liable for any loss, expense, inconvenience, or damages resulting from delayed shipments or delivery failures caused by third-party carriers or events outside our reasonable control.

Order Changes and Cancellations

Once an order is placed, we begin processing it as quickly as possible. We cannot guarantee that changes, cancellations, or address updates can be made after an order has been submitted.

For assistance, please contact us promptly at support@tryciria.com.

Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact our customer support team at:

Email: support@tryciria.com

We are here to help and will do our best to assist you.