Welcome to the Aria Rae FAQ page! Here, we answer some of the most common questions about our custom jewelry, including our products, shipping, and care instructions. If you have any additional questions, feel free to reach out to us!
1. What types of custom jewelry do you offer?
At Aria Rae, we specialize in a variety of custom jewelry pieces, including necklaces with custom letters, birthstones, and personalized designs. Each piece is crafted to reflect your unique style.
2. How do I customize my jewelry?
Customizing your jewelry is easy! Simply select the product you wish to personalize, choose your desired letter or birthstone, and follow the prompts during checkout to provide your customization details.
3. What materials are your necklaces made from?
Our necklaces are made from high-quality materials, including stainless steel and 14K gold plating. We ensure that all our jewelry is durable and designed to last.
4. How long does it take to receive my custom jewelry?
Since our pieces are custom-made, please allow approximately 21 business days for production and shipping. If you need your item sooner, please contact us, and we will do our best to accommodate your request.
5. Can I choose different chain lengths for my necklace?
Yes! We offer adjustable chain lengths for most of our necklaces. If you have a specific length in mind, please let us know during the customization process.
6. Do you offer gift wrapping or special packaging?
Yes, all our jewelry pieces come beautifully packaged, making them perfect for gifting. If you would like additional gift wrapping, please let us know at checkout.
7. What is your return policy?
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please inspect your order upon receipt and contact us if there are any issues.
8. How should I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and remove it before swimming or showering. Store it in a cool, dry place, and use a soft cloth to clean it regularly.
9. Can I order a necklace with multiple letters or birthstones?
Yes! We can accommodate requests for necklaces featuring multiple letters or birthstones. Please contact us directly to discuss your custom order.
10. How can I contact customer service?
You can reach our customer service team via email at support@ariarae.com or through our website's contact form. We’re here to help with any questions or concerns you may have! Thank you for choosing Aria Rae for your custom jewelry needs! We look forward to helping you create beautiful, personalized pieces that you'll cherish forever.
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